Sidoarjo Coolnet Network Co., Ltd.
service@westorase.com
Return Policy
↩ Returns at Westorase™
Westorase™ wants customers to have a clear process when an eligible product needs to be returned.
Return Eligibility
A return request should normally be submitted within 30 days of delivery.
To qualify for review, an item should generally be:
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Unused
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Undamaged after delivery
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Complete with included components
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Returned with original packaging where reasonably possible
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Supported by the related order information
Starting a Return
Before sending an item back, contact:
Please include your order reference, the item involved, and the reason for the return. Our support team will review the request and provide the appropriate return instructions.
Items sent without prior return instructions may be more difficult to identify or process correctly.
Damaged or Incorrect Items
If an item arrives damaged, incomplete, or different from what was ordered, contact us promptly. Photographs of the item and packaging may be requested to help verify the issue.
Return Condition Review
Returned items may be inspected after arrival. Products showing significant use, avoidable damage, missing components, or conditions inconsistent with the approved return may not qualify for the same resolution as an unused eligible return.
Individual circumstances are reviewed fairly based on the information provided.